Service Design is a magical thread that weaves together people, places, processes, objects, data and tech. As a team, we create invisible and measured moments of value that build better worlds.

e-Commerce: Journey Mapping

Title: Build a user journey map as a conversation starter and a springboard for designing a valuable future
Industry: e-Commerce
Aim:
Our Product Team was receiving multiple requests for shop changes, features and initiatives from around the business. We learned that different departments around the business had formed subjective opinions of our customer’s experience.


Healthcare: Service Design

Title: Heart Hub, A Community for Women to improve heart health
Industry: Healthcare
Aim:
Research the problem of gender inequality in heart attack diagnosis in women. Design a scaleable service that educates women on better heart health in order to reduce heart disease.


e-Commerce: What is Service Design?

Title: What is Service Design? – (Video training)
Industry: e-Commerce
Aim:
Champion Service Design and spread the design thinking mindset across the business.


FMCG: Service Design

Title: Mock-up management
Industry: FMCG
Aim:
Design an end-to-end process based on research to overcome pain points and earn additional revenue


Money: UX Design in 10-Days

Title: PiggyBank
Industry: Fintech
Aim: Design an app that helps to manage subscriptions and prove that my end-to-end UX methodology could produce impactful results within a 2-week sprint


Healthcare: UX design

Title: Talk2Me
Industry: Healthcare
Aim:
Design an app that helps parents and teenagers have conversations about tough topics