♟️ The Challenge: Parents face challenges when guiding teenagers on difficult topics like war, faith, sex, politics and alcohol/drug use. For many it isn’t clear what resources are available.
🧠 The Approach: End-to-end UX design methodology
📱 The Output: A responsive web app that enables anyone to instantly chat with a certified Expert.
Card sort > Site map
|Key features (before Card sort):||85% of participants split the cards into fewer categories:|
|• Home |
“When I search for an Expert, I don’t know if this is for a parent or a teenager.”
“If I’m already registered, then I don’t need to see the Intro screens again.“
“I feel confused because there are so many filters to choose from.”
Next: PiggyBank – (UX Design).
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