♟️ The Challenge: Parents face challenges when guiding teenagers on difficult topics like war, faith, sex, politics and alcohol/drug use. For many it isn’t clear what resources are available.
🧠 The Approach: End-to-end UX design methodology
📱 The Output: A responsive web app that enables anyone to instantly chat with a certified Expert.
User interviews
Research summary
User journey
Task analysis
Card sort > Site map
| Key features (before Card sort): | 85% of participants split the cards into fewer categories: |
| • Home • Account • Appointments • Content • Messages • Expert • Payments • Learn | • Home • Learn • Expert • Appointments • Messages |
User testing
Fixes
“When I search for an Expert, I don’t know if this is for a parent or a teenager.”
“If I’m already registered, then I don’t need to see the Intro screens again.“
“I feel confused because there are so many filters to choose from.”
Design System
Next: PiggyBank – (UX Design).
Martin Gamble 
2 thoughts on “Talk2Me – (UX Design).”