We are ⭕ The Circle – part of The Service Design Show’s group for in-house Service Designers. We work in countries around the world and meet once a month to discuss emerging trends, explore new ways of working and share best practices. All designers recognise our continual task of advocating for ‘human centred design thinking’Continue reading “How to get more buy-in for Service Design (as an in-house designer)”
Author Archives: Martin Gamble
Protected: Customer Experience Mapping – (Service Design)
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Protected: What is Service Design? – (Video training)
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Heart Hub, Women and Heart Attacks – (Service Design)
Our brief: Design a digital service with a focus on ‘Women and heart attacks’ The Challenge A heart attack has historically been perceived as a ‘male disease’, and has been understudied, under-diagnosed, and under-treated in women, leading to both the affected women and their male doctors mis-diagnosing a heart attack as symptoms of stress, anxietyContinue reading “Heart Hub, Women and Heart Attacks – (Service Design)”
PiggyBank – (UX Design)
The Problem – Stop unwanted subscription fees It’s hard to keep track of all the products and services that we have subscribed to every month. All we see is money deducting from our accounts, sometimes from services that we don’t need anymore. The challenge is to design a product which helps manage these subscriptions. MyContinue reading “PiggyBank – (UX Design)”
What’s the difference between UX and UI?
UX encompasses all the interactions that a user has with a company’s product, service and web applications. UX is a methodology that’s driven by emotional research to understand everything how a user thinks – their mental models, their behaviours, their needs and goals. UX is about mapping the user’s journey to complete a task fromContinue reading “What’s the difference between UX and UI?”
The History of Adobe Illustrator
When Adobe Illustrator V1 was first released in 1987, the creators aimed to revolutionise the professional illustration and graphic design market by bringing digital solutions to everyday analogue problems. “My wife couldn’t ink,” said President of Adobe and creator of Illustrator John Warnock, referring to the laborious process of manually drawing and sketching illustrations. PeopleContinue reading “The History of Adobe Illustrator”
Jellyfish
I was standing in the sea, ankle-deep in water that was splashing up against my rolled-up pyjama bottoms. The reflection of the moon made a pointed line on the sea’s surface, guiding me like an arrow to go further in. I heard a voice calling my name. I looked over my shoulder, expecting to seeContinue reading “Jellyfish”
How to survive a Career Foundry Boot camp
I finished my UX design boot camp in 2020 and am thrilled to be a certified UX designer / Tutor. I found that by having more than twenty years’ experience in project management, graphic design and building print prototypes proved invaluable as they form the arsenal of tools needed for UXD. I was completely satisfiedContinue reading “How to survive a Career Foundry Boot camp”
Talk2Me – (UX Design)
The Problem 6% of teenagers have experienced depression. 10% have anxiety. Nobody likes this kind of struggle. But with a user-centred design approach, we can make a difference. Problem statement: Most of my friends have children and they often share stories of parenting challenges. Answering difficult questions on war, faith, sex, politics and alcohol/drug use.Continue reading “Talk2Me – (UX Design)”
WordyCram – (UX Design)
Introduction My UX toolkit Competitor analysis It was valuable insight to realise how the design of these apps started through the research. By process mapping our system of the old fashioned card-based non-digital flashcards and the cognitive steps that happen when you learn from them. They connected the emotional steps that the brain goes throughContinue reading “WordyCram – (UX Design)”
Mock-up Request Service – (Service Design)
Our brief: Design end-to-end service to deliver pre-production samples of consumer goods to overseas clients The Problem Our client was experiencing a classic chicken and egg scenario. Their exciting new product would land in-store after six months of development. But they needed to see, touch and feel what their final product would look like rightContinue reading “Mock-up Request Service – (Service Design)”
The Ever-increasing Speed of Learning
It’s the year 1996 and I decide to learn Photoshop. I go to a bookshop and find the IT department. It’s the biggest section in the store with shelves shaped like a horseshoe and fat middle-aged men sat around the tables devouring their chosen book. I find the book I want. It’s as heavy asContinue reading “The Ever-increasing Speed of Learning”
The Unhappy Abacus
The Abacus was moaning to the empty classroom again. ‘I don’t count anymore,’ he said. ‘I feel useless.’ As he spoke, his coloured beads flicked from side to side along the metal rods that formed his torso. The beads made a clicking sound that created a mathematical fluidity to his speech. On the top ofContinue reading “The Unhappy Abacus”
The English Creative Writing Group, Frankfurt
When I first moved to Frankfurt in 2017, I decided to start my own writing group, even though I had never done anything like it before. I wanted the group’s meetings to be something fun and creative to do on a Sunday morning, with the added benefit of building a network of likeminded friends. ThreeContinue reading “The English Creative Writing Group, Frankfurt”
Martin Gamble 